During the background check process, you may receive a notice from ClearStar with a link to an incomplete report or this status alert is showing in the ShieldHub portal.
If the report or status shows "Incomplete - SSN New Submission needed" it means that the SSN details entered at the time of submission could not be verified.
You will need to resubmit for a new background check report.
IMPORTANT: You will not receive a ShieldID (ABC#) until this is fully completed.
If you have any questions in relation to the submitting and processing of your background check, please contact your background check provider ClearStar:
Email: [email protected]
Tel: 877.275.7099
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