Once services have been initiated, fees are nonrefundable. Services are considered initiated upon successful submission of a background check application to ShieldHub's CRA Partner.
Fee refunds are ONLY permitted PRIOR to a successful background check application submission.
Applications submitted for the wrong jurisdiction (NY vs. Non-NY) are not refundable unless the request is made PRIOR to background check application submission.
| Status | % of Payment |
|---|---|
| Prior to Background Check Application Submission | 100% |
| After Background Check Application Submission | 0% |
| Background Checks In Progress or In Review | 0% |
| Background Checks with SSN Errors | 0% |
| Background Check completion impacted for jurisdictional delays | 0% |
| Background Checks with Identification Validation Conditions | 0% |
| Background Check Completion | 0% |
| Background Checks with invalid or incorrect legal names provided | 0% |
To request a refund, submit a request by email to support@shieldhub.com or open a Support Ticket at ShieldHub Support.
Approved refunds will be processed within 2 business days of approval. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. ShieldHub will notify you by email when your refund has been processed.
Purchase Terms and Conditions: https://portal.shieldhub.com/paymentterms
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