Managing Your Network

As your independent contractor network grows, ShieldHub provides you features to make it easy to search and filter your network in the mange My Network grid. 

1. Click the Manage Network button in the left sidebar to access your network. 

2.Your independent contractors and candidates will appear in the Shared with Me Tab of the My Network Section

Network Statuses

The Status column provides you important feedback about your current candidate's application and/or ShieldScore status.

	Application Required This status indicates that the candidate does not have a ShieldScore, and that a background check must be completed before their ShieldScore is available.
	Renewal Required This status indicates that the candidate's ShieldScore has expired and they will need to complete the renewal/purchase of a new background check before their ShieldScore is available.
	Application Started This status indicates that the candidate has started the background check process, but have not yet submitted it to the consumer reporting agency for processing.
	In Progress This status indicates that the candidate has successfully submitted the application and it is currently being worked on by the consumer reporting agency. The time an application remains in progress is usually between 3-6 business days to research and report on a candidate's criminal history. Actual time can vary based on a number of factors including county-level data availability and number of jurisdictions searched.
	Score Pending This is indicates that the CRA has delivered the final results to ShieldHub for vendor/contractor approval. This is an important step, as the candidate will be required to verify the accuracy or submit errors for back to the CRA.
	Accept & Consent This is the final step for the candidate and requires for them to accept your invitation and consent to sharing their ShieldScore and/or other data.
	Active Indicates that the candidate's ShieldScore is active and currently being monitored.
	Expired Indicates that the background check and/or ShieldScore has expired and is no longer available. This status also occurs when a background renewal date has lapsed or the candidate has expired and revoked their network connection.
	Bounce/Rejected This indicates that a recent email communication has been bounced or rejected from the candidates email server. This may indicate a bad/outdated email address or being reported as SPAM.
	Ignored This indicates that the candidate has selected the IGNORE button from the invitation acceptance window. Candidates in ignore status have not consented to share their information. Occasionally, candidates hit the ignore button out of mistake. Clicking the Resend Invite option from the action button will resend the invite for acceptance.

Communications Statuses

The ShieldHub system automatically engages candidates with invites and renewal requests. ShieldHub tracks communications in the email () column. 

Invitations

Icon	#
		Invitation Sent Indicates that an email was sent, but we have not received delivery confirmation from the candidate's email provider.
	1	Invitation Received The invitation icon will turn a color once we have confirmed delivery receipt with the candidate's email provider. The number indicates that this is the first invitation that was sent. ShieldHub sends up to three (3) invitation attempts before ending.
	2	An amber icon and #2 indicates that a second invitation was received by the candidate
	3	A red icon and #3 indicates that the third and final invitation was received by the candidate.
	1-3	Invitation Open An open icon at any stage indicates that the email was opened by the candidate.
		Bounce/Rejected Indicates that the last communication to the vendor was bounced or rejected by the candidates email server.  This is often caused by incorrect our outdated email information.

Renewals
Renewals are automatically sent leading up to, during, and after the candidate's expiration date.

Icon	Renewal Request Number	Sent (Days from Expiration)
	1	- 45 days
	2	- 30 days
	3	- 15 days
	4	0 days
	5	+ 15 days
	6	+ 30 days

Status History

Hovering over the status window will display a small status history tooltip.  This is helpful in understanding where the candidate is in the process and what steps are next.

	Done/Complete Indicates that this step has been completed.
	In Progress Indicates the current step that is in progress.
	Next Steps Indicates outstanding/next steps in the current process.

Actions Button

The ShieldHub Action button can be access by clicking the gear button on the candidate's row.

• Cancel Invite - Removes the candidate from the invitation queue and will be remove from your network. Once selected, the user will no longer receive network invitation emails.  Candidates can be reinvited.
• Resend Invite - Use this option is a candidate fails to accept your invite. Resending the invite will add them to the invitation process as indicated in the invitations section above.
  
  
• Download Report - This is enabled if the candidate has shared their background check report PDF.
• Remove From Network - This removes a active candidates from your network. Once removed you will no longer have access to the users ShieldScore and/or data, including PDF report if previously shared.

Sorting Your Network

ShieldHub provides several methods to view and organize your network, including sorting.  To sort your network simply click the network header.  The sort direction is indicated by the up/down arrow.

Filtering Your Network

Click the filter button () you can build a filter to narrow down your vendors. You can set up multiple column filters as necessary to filter your independent contractor panel.

Pagination and Page Size

ShieldHub will automatically paginate your network on the bottom right of the Shared with my table.  Because of limited space we limit the number of rows that are available to display by default.  You can change the number of vendors that can display at once by adjusting the page size.

Resizing Columns

There may be times when you may want to adjust the column widths to make data display easier. The ShieldHub network table supports resizing column by clicking and dragging the column separator.