Alerts & Notifications

The ShieldHub Alerts feature is designed to make monitoring your trusted network easy by tracking all your network activity and automatically highlighting compliance and other concerns. 

Alerts & Notifications is a premium feature available to Enterprise Customers. Contact our Support Team at (760) 474-5015 or email us at support@shieldhub.com if wish to add Alerts & Notifications to your ShieldHub portal.

 

 

Accessing Alerts

If alerts are enabled on your account, simply access the Alerts menu item from the left sidebar. The alert count indicates the number of ComplianceGuard Alerts over the last 30 days.

 

Network Activity Feed

The Network activity feed will display all the tracked events for the given date range.  You can manage and adjust the types of events you track.  By default, the system will load the last 30 days of network activity.  If you have a large network, it may take a few moments to load large date ranges.

All data in your activity feed is consented to by the users sharing their ShieldScore information.  If, any time, they withdraw your consent or leave your network, some data about that user may become unavailable.  You will only see activity for the time period in which they consented to be in your network.

 

Activity Feed Settings
You can adjust the types of activities you are tracking by clicking the gear button ()at the top of the alert screen. This allows you to manage the number of events that are hitting your feed. You can change this at any time.

ComplianceGuard™
ComplianceGuard™ is designed for businesses to identify which activities in their feed would fall out of security compliance. For example you can set your acceptable ShieldScore™ range and the system will automatically highlight scoring events that fall outside your desired range. 

Set your ComplianceGuard™ settings by clicking the button at the top-right of the alerts screen.

This will open a modal screen where you can set acceptable score ranges and adverse statuses you wish to track for compliance purposes.

 

Set the Allowed Score Ranges and Out of Compliance Statuses you wish to be identified out of the Network Feed.  Please be aware the date range filtering will impact the number of events you are viewing.

ComplianceGuard™ Out of Compliance Indicator
Out of Compliant events will be highlighted in your feed with a red shield and highlighting.

 

Date Range Filter
Use the date range filter at the top of the alert screen to adjust the range of Alert Dates. By default the system will automatically load the last 30 days. Setting a long date range for large networks may pull large amounts of activity data and negatively impact speed and performance.

 

Column Filtering and Searching
You can drill down into your network activity by using column filters and searching. Use these search tools to locate individual candidates or ShieldIDs within your network activity.

Export as CSV
You can export your Alerts Feed for additional analysis by clicking export as CSV button located at the bottom right corner of the network activity table. 

 

 

User Activity History

There may be times when you need to research a networked user's complete history with your company.  This can include any alerts and changes to the account while they were a member of your network.  To access an individual history, click the user row from your activity feed. You will not see events that occurred before or after their time in your network.

 

eNewsletter Subscriptions

ShieldHub can also deliver network alerts right to your inbox.  Once you subscibe to the daily digest, we will send you network activity and ComplianceGuard alerts every day.

To access subscriptions, click the Subscription button at the top of the Alert Screen:

That will open up a modal where you can adjust the types of alerts you wish to receive.

Dashboards

Shieldhub Alerts includes a dashboards that make it easy to identify issues and concerns in your network activity.  The data in the charts is reflective of the data in the newsfeed, and can be adjusted by date range and filter settings.

 

ComplianceGuard Alerts indicates the number of events that fall outside your compliance settings.  For information on how to set your compliance requirements, see the ComplianceGuard section in this article.

Alerts Activity by Type shows all the current alerts in your Alerts Feed.  This is responsive to date range and settings.

Alerts by Date shows all the tracked alerts in your Alerts Feed. Update the date range filter at the top if you wish to extend the range of your activity graph.