Records retrieval required in the following locations may take additional time for background check completion. System outages, holiday closures, and natural disasters also impact report turn time.
Potential Delays Due to Severe Weather
Last Updated: March 16, 2025
Due to severe weather conditions affecting multiple regions across the United States in the past week, delays may occur in background check services due to availability of local records required to perform background checks.
If you're a current ShieldHub customer whose renewal is impacted, contact support@shieldhub.com for assistance or submit a ticket by clicking here.
The impacted areas may include:
- Midwest & Southeast: Tornado outbreaks have caused infrastructure damage and transportation disruptions in Missouri, Illinois, Mississippi, and Arkansas.
- Southern Plains: Wildfires and dust storms in Texas and Oklahoma have led to road closures and hazardous travel conditions.
- Northern Plains: Blizzard conditions in Minnesota and South Dakota have resulted in travel restrictions and power outages.
- Northern Arizona: Areas such as Flagstaff and the surrounding High Country experienced heavy snowfall, leading to hazardous travel conditions and multiple road closures.
| State | Jurisdiction | Summary |
| Arizona | All | Select Counties may take multiple weeks due to clerk assistance requirements or limited search days. |
| California | Contra Costa County | County criminal index down as of 12/12/24; please expect delays. |
| Los Angeles County | ||
| Sacramento County | ||
| Georgia | Bibb County | |
| Cobb County | Public access terminal is offline. | |
| Hawaii | All | Extreme delays possible due to clerk assistance required to pull records. |
| Illinois | Winnebago County | |
| Maine | All | All counties in Maine are clerk searched. Most have a turn-around of 10+ business days. |
| Michigan | Antrim County | Most counties currently clerk searched, allow 7-10 business days. |
| Berrien County | ||
| Grand Traverse County | ||
| Leelanau County | ||
| Minnesota | All | Site access and processing restored as of 12/4; expect delays from backlog. |
| Mississippi | Desoto County | |
| Holmes County | ||
| Pike County | Average Turn Around Time is 5-10 business days. | |
| New Hampshire | Various | Most counties currently clerk searched, allow 7-15 business days |
| New York | Tioga County | Clerk searched, allow 10+ business days. |
| Nevada | Trumbull County | |
| Washoe County | ||
| Ohio | Hancock County | |
| Tennessee | Robertson County | |
| Texas | Bexar County | |
| Smith County | Public access terminal is offline. | |
| Virginia | All | Average Turn Around Time is 7-10 business days. |
| Washington | All | The primary index (JIS) has been taken offline by the counties as of 12/3 due to system update issues. There is no ETA for restoration. Please expect delays. |
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article