Verifying your Identity

We take our customer's privacy and security seriously.  That's why we require Identity Verification before the purchase of a criminal background check with ShiedScore. ShieldHub has partnered with Onfido, to provide an automated method to verify your identity. 

Your account will be upgraded to ShieldHub Verified once you have completed your identity verification.  You will may be required to renew your ShieldHub Verified designation in the future once your current ID card has expired. 

Requirements

• A mobile phone with a working camera
• Valid U.S. state or territory issued Driver's License/Identity Card or U.S. Passport
• Internet Connection

Getting Started

ID Verification appears after your purchase if your application requires that you be ShieldHub Certified. You will be required to complete the ID Verification before you can submit your information to the consumer reporting agency.  This is to protect you and the integrity of your personal data. 

Onfido will walk you through an east step-by-step process in which you will capture your ID Card and Selfie Video for analysis and review.  In most cases, this is completely automated and takes only a few minutes. 

1. A Verify your identity  screen will appear if you are required to verify your ID as part of the purchase process. ShieldHub has partnered with Onfido to provide ID Verification services.
   
   Click Start Verification to begin
   
   
2. If you're doing this from a desktop, you will be presented with an option to move this to a smartphone to complete the process. Skip to the next step if you're already working on a smartphone.
   
   
   Scanning the secure code, will open a session on your phone.
   
   
   
   
3. Choose your Document. Currently ShieldHub only accepts state and territory issued documents from the United States, Guam and Puerto Rico.
   
   For security purposes you only have access to your camera to take new identity photos.  You will not be allowed to upload photos from your camera roll or photo storage. 
   
   
   
   
   
4. Scan the front of your ID document using your camera, in this case a California Issued Driver's License. You will be asked to confirm the upload.
   
   For successful  photo verification, ensure your ID document is clear, well-lit, and shows all four corners. Avoid glare, blur, or cropped edges. For selfies, remove accessories and maintain a neutral expression. 
   
   For more Tips & Tricks visit Tips for Successful ID Verification.
   
   
   
   
   
5. Similarly, Scan the back of your ID Card.
   

   
   

   
   
   
6. Next, you will be required to capture a selfie video Onfido will lead you through process that requires you to turn your head to get both profiles.
   
   
   
   
7. Process Verification.  Once your selfie video has been upload, Onfido will use AI to analyze the documents and images authenticity and matching.
   
   
   If your Verification passes, you will proceed to your background check application. You must complete and submit your application to the Consumer Reporting Agency (CRA) to complete the background check purchase.
   
   
   If your verification fails, it will be escalated to a member of our compliance team. You will be able to complete your purchase once your ID Verification has been approved.