Tips for Successful ID Verification

Modified on Tue, 1 Apr at 12:15 PM

If you do not have a valid driver's license, state ID card, or U.S. Passport, you cannot complete the background check process through ShieldHub.

You will not pass the identify verification if your ID is expired
An extension document is not acceptable.
Paper or temporary IDs are not acceptable.

When completing a background check you will be required to complete two steps for identity verification. To avoid additional fees and processing time, please complete both steps according to the instructions below. You will need to have a camera phone available to take "selfies" and a valid form of government ID with your photo.

Accepted Identification Documents

Includes non-expired permanent driver's licenses, passports, or state issued identification that include a legible barcode on the back of the ID. IDs that are damaged or heavily worn may not be acceptable and subject to resubmission with a different form of identification.

Driver’s license from all 50 states, the District of Columbia (DC), and other U.S. territories (Guam, U.S. Virgin Islands, American Samoa, Mariana Islands, and Puerto Rico).

Non-driver’s license state-issued ID card. Issued by the state, the District of Columbia (DC), or U.S. territory that asserts identity but does not grant driving privileges.

U.S. Passport issued by the U.S. Department of State.

ID Image Tips

You will be required to provide a picture of the front and back of your government-issued photo ID.

Hold phone over the ID to avoid glares and shadows - the image will need to be visible and legible.
ALL edges of the ID must be present in the photo.
Do not hold Driver’s License or Passport
Place Driver’s License or Passport on a flat, dark solid color surface.
No flash.

Photo Tips

A solid background is recommended to avoid intrusive objects.
Hold the mobile device at face/eye level.
The frame will be from shoulders up.
Good lighting to avoid shadows and glares.
No hats or glasses.