Browser & Permissions Help

Modified on Tue, 9 Sep at 8:36 AM

Our application uses modern web technologies to deliver a secure and reliable experience. Some older browsers or unsupported versions may not meet these requirements, which can result in limited functionality or display issues.

✅ Officially Supported Browsers (Recommended)

Google Chrome (latest versions) Download Chrome here.
Mozilla Firefox Download Firefox here.
Safari (iOS/macOS only) - Safari Support is available here.
Microsoft Edge - Download Edge here.

Please verify installation instructions with your device manufacturer. External links are provided as a convenience and for informational purposes only. ShieldHub bears no responsibility for the accuracy, legality or content of the external site.

1. Browser Type

Use a supported browser:
- ✅ Google Chrome (recommended)
- ✅ Mozilla Firefox
- ✅ Safari (for iOS/macOS)
- ✅ Microsoft Edge
❌ Avoid: DuckDuckGo, Tor, Opera Mini, WaveBrowser, Brave (unless shields are disabled), UC Browser, Samsung Internet

2. Browser Version

Ensure the browser is fully updated to the latest version
- ℹ️ Older versions may lack media or security features required for verification

3. Device Type

Use a mobile device or desktop/laptop with:
- A working camera (front-facing preferred for selfies)
- Microphone (if voice or liveness detection is required)

4. Permissions

Allow the browser to access:
- ✅ Camera
- ✅ Microphone (if prompted)
- ✅ JavaScript (must be enabled)

5. Privacy/Ad Blockers

Disable or allow exceptions for:
- ❌ Privacy shields (e.g., Brave)
- ❌ Script blockers (e.g., NoScript)
- ❌ VPN or proxy services that interfere with location or network detection

6. Internet Connection

Use a stable, secure internet connection
- Public Wi-Fi may cause failures or delays
- Avoid cellular data if signal is weak

☎️ Need Help?

Contact our Support Team by opening a ticket here:

⚠️Submit a Ticket