Registration Phone# Error

Modified on Thu, 8 Aug at 3:28 PM

If you experience an issue during registration where the phone number is not being accepted, it is likely due to your Android device's operating system (OS) not being updated to the most recent version.

If you are using an Android device, check to see if the most recent updates have been installed. ShieldHub tests and ensures compatibility with the most recent updates to device operating systems.

How to check for updates?

Please verify instructions with your device manufacturer. External links are provided as a convenience and for informational purposes only. ShieldHub bears no responsibility for the accuracy, legality or content of the external site.

Google: Check and Update your Andoid Version

Samsung: How to update the software on a Galaxy smartphone or tablet

Motorola: Update the software on my Motorola phone

Still experiencing an issue?

If you continue to experience this error, please let us know by submitting support ticket. However to expedite, if you have a computer or another device that you can complete registration on that may help you proceed. After registration on another device, you may login from your mobile device to complete the purchase and background check application.